Returns Policy
We offer a full refund on most products, less shipping and fees, within 14 days of your purchase. Some items are final sale. If you have questions on a specific product, please send an email to returns@gkbackyard.com or call us at 877-452-5506.
Cancellations & Refunds:
All orders cancelled after 48 hours are subject to a $20 administration fee, whether or not your order has shipped. If your order has shipped, you (the buyer) will also be responsible for return shipping charges and a re-stocking fee. Refunds will only be issued to the original credit card you used when placing your order.
*When orders and/or shipping are outside of the contiguous US, sales are final and non-returnable.
Damages:
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please send photos to returns@gkbackyard.com and we will process an insurance claim on your behalf.
*When orders and/or shipping are outside of the contiguous US, sales are final and non-returnable.